Refund Policy

This Refund Policy applies to purchases made from danglive.store, operated by DUBLUV LLC, established in Sharjah Free Zone, United Arab Emirates (“DUBLUV,” “DangLive,” “we,” “us,” or “our”). It should be read together with our Terms of Use.

Store purchases provide redeemable codes for digital benefits used only inside the DangLive app. A purchase does not transfer ownership of an item, artwork, media, source file, or any right to use the benefit outside DangLive.

You may contact us to request a refund while the redeemable code remains unused. We review these requests case by case. Submitting a request does not automatically guarantee approval.

We may consider the reason for the request, payment status, code status, delivery records, fraud and abuse indicators, prior refund activity, payment-provider requirements, and applicable consumer law. Do not redeem the code while a refund request is under review. Redemption may make the purchase ineligible under the next section.

Once a code is successfully redeemed and the associated digital benefit is assigned to a DangLive account, the purchase is generally final and non-refundable because delivery and performance of the digital service have begun.

We generally cannot reverse redemption, move a benefit to another account, or refund a purchase redeemed to the wrong account when the buyer entered an incorrect User ID, selected the wrong item, or voluntarily shared the code. We may provide assistance where reasonably possible, but assistance does not guarantee reversal or reimbursement.

This section does not exclude any refund, replacement, correction, or other remedy that cannot lawfully be excluded.

Contact us promptly if you experience any of the following:

• you were charged but did not receive a redeemable code;
• the code was invalid or already redeemed when first delivered to you;
• you were charged more than once for the same intended transaction;
• the amount charged differs from the amount shown at checkout;
• you believe a payment was made without your authorization; or
• we cancelled an order before code delivery or redemption.

Depending on the circumstances, we may issue a replacement code, correct the transaction, cancel an unused code, refund the affected amount, or provide another remedy required by law.

Email support@danglive.store as soon as possible. Include the email subject “Refund Request” and provide the information reasonably needed to locate and review the transaction:

• the order or payment reference;
• the purchase date and amount;
• the item or package purchased;
• the DangLive User ID entered for the purchase;
• the reason for the request; and
• screenshots or other evidence relevant to the issue.

Do not send your full card number, card security code, account password, or an unused redeemable code by ordinary email unless our support team specifically provides a secure method for doing so.

To protect customers and prevent fraud, we may ask you to verify your identity, payment authorization, account relationship, order information, or control of the relevant DangLive account. We may also review transaction, delivery, redemption, and security records and consult our payment processor.

We may deny a request where the code was already redeemed, the request contains materially inaccurate information, there is evidence of fraud or abuse, the requester cannot reasonably verify the purchase, or a refund is otherwise unavailable under this Policy and applicable law. We will communicate the outcome using the contact information available to us.

If approved, we will normally return the eligible amount to the original payment method. Payment-provider and financial-institution processing times vary, and the credit may not appear immediately. We do not control the time your bank or payment provider takes to post an approved refund.

When a refund is issued, the related unused code may be cancelled. If a payment is reversed after a benefit has been awarded, we may remove or disable the related benefit where permitted by our Terms and applicable law. Fees, exchange-rate differences, or charges imposed independently by a bank or payment provider may not be refundable by DUBLUV.

Please contact us first so we have an opportunity to investigate and resolve the issue. Starting a chargeback does not create a separate entitlement to keep a redeemable code or digital benefit. We may provide the payment provider with transaction, code-delivery, redemption, account, and support records relevant to the dispute.

Fraudulent or abusive chargebacks may result in cancellation of unused codes or restriction of Store access, subject to applicable law. Nothing here prevents you from contacting your payment provider or exercising a right available under law.

We may update this Policy to reflect changes in the Store, payment methods, products, or applicable law. The updated version will be posted here with a revised effective date. The version in effect when you purchased will govern that transaction unless a later change is required by law or is more favorable to you.

DUBLUV LLC is established in Sharjah Free Zone, United Arab Emirates. For refund questions or requests, contact: